We provide institutional, individual and member subscribers with the following services:
• We operate full renewals campaigns, sending one renewal and up to three reminders each year. Our systems scan back two years for lapsed subscribers, sending the first notice to their agent, if applicable, and then the second direct to the subscriber. We also offer a telemarketing service to chase lapsed subscribers and renewals.
Standard features of our subscription management service include:
• Publishers retain full ownership of subscription data.
• We operate publisher policies so that we always adhere to your rules regarding pricing, discounts, online access, refunds and grace periods.
• We work in multiple currencies, $USD, £GBP and €Euro to enable you to set appropriate pricing in different regions of the world.
• Our systems manage both calendar year and any-time start subscriptions.
• We recognise that customers often purchase via an agent. We hold three addresses in our systems - bill-to, ship-to and end-user.
• We can operate distinct production schedules for print and electronic journals, allowing different gracing policies for print and online content.
• We can operate any pricing models and our flexible systems enable you to create collections and packages of products, either in print or online or both.
• We provide library consortia management processing services for orders with specialist pricing, invoicing, reporting and online access activation.
For more information about our Subscription Management and Fulfilment services please contact jhecker@uol.com.br
